Project to improve MHERL and Rurallink

Project to improve MHERL and Rurallink

The East Metropolitan Health Service (EMHS) is embarking on a major project to improve the Mental Health Emergency Response Line and Rurallink Service (collectively referred to as MHERL).

The MHERL Review Project has been established following an Independent Evaluation of MHERL and Rurallink that was commissioned in 2019.

Recommendations arising from the evaluation will be implemented as part of the project and will help strengthen MHERL’s role as a contemporary State-wide mental health crisis telephone line.

The MHERL Review Project will also engage and partner with consumers and carers on the service redesign, governance and evaluation. 



The MHERL Review Project follows the Independent Evaluation of MHERL and Rurallink which was commissioned by the Mental Health Commission to determine whether the service was achieving the objectives that led to its formation and to recommend a contemporary model of care for the service.

The subsequent report identified four key themes and made 22 findings relating to these.

Eight overarching recommendations that arose from the evaluation were based on these findings. Changes to MHERL will be undertaken in close consultation and partnership with consumers.

Have a chance to make your mark on MHERL and Rurallink

If you have lived experience of the Mental Health Emergency Response Line or Rurallink, you are invited to be part of the MHERL Review Project.

Your experience of using MHERL will help ensure this important service meets the needs of the consumers for whom it is intended. 

Whether your experience is as a consumer, family member, carer or friend, the East Metropolitan Health Service would welcome your input. Compensation will be paid for your time to attend project commitments.

As partners in the project, consumers will:

  • be actively involved in decision-making about the service
  • help define a model of care for the MHERL service
  • provide feedback on how the service meets their needs now and in the future.

People who access MHERL come from a diverse range of backgrounds so we will try to ensure that an equally wide range of perspectives and experiences is captured among the consumer representatives.  We are seeking people of varying ages and from both metropolitan and regional WA.

We also hope to attract people:

  • who identify as Aboriginal
  • are from CALD communities
  • are sexual, gender or bodily diverse (LGBTiQ+)
  • who live with a disability
  • are from a range of ages including youth and older adults.

You can get involved by:

Registering your interest in attending a service design workshop
Workshop participants will attend one-off service design workshops on a range of topics where they will contribute to defining how care is delivered by MHERL and Rurallink.

Becoming a consumer or carer representative with MHERL
MHERL is seeking consumer and carer representatives to sit on the following monthly meetings.

  • MHERL Team meetings: one consumer and one carer representative (12-month term)
    The MHERL team representatives will attend the monthly MHERL team meetings and support the team to review practice and service performance and make improvements to best meet the needs of consumers and carers
  • MHERL Review Project control group (PCG): one consumer and one carer representative (six-month term) 
    PCG representatives will represent consumer and carer perspectives within project decision making in the monthly Project control group. They will review project and service documents, contribute to discussions about the project and MHERL model of care.

If you are interested in any of these roles you must complete the Expression of Interest form or fill out a paper form. Applications close at 9am on Monday the 4 October 2021.

If you have questions or need assistance with any of the above, contact Kirstie Kemble at or on 0466 507 573.

Last Updated: 14/09/2021