Annual Reports

On behalf of the East Metropolitan Health Service (EMHS) Board and Executive, we are proud to present the 2019-20 EMHS Annual Report (PDF 21MB).

This year, undoubtedly, the spotlight has been on healthcare workers worldwide, who have worked tirelessly to support the community through the coronavirus (COVID-19) pandemic.

We could not be prouder of the 8,549 staff working within EMHS who were united in their objective of delivering amazing patient care in response to the rapidly changing global health crisis.

We were continually impressed by the energy and commitment of our staff who really stepped up to the plate – driving significant change and delivering service improvements to ensure that our health service was able to manage the impacts of COVID-19.

During a time when our community were feeling the pressure and uncertainty, we were keenly aware that staff working on the frontline were shouldering an additional burden. The resilience and 'can do' attitudes we witnessed amongst our teams was particularly impressive and it was wonderful to see our staff supporting each other during this challenging period. We are truly grateful to all of our staff who really went the extra yard for the greater good of our community.

Throughout this annual report, you will learn about some of the key projects and initiatives that have occurred across our health service during the past year. We have placed great emphasis on creating an environment for innovation to thrive, and this is evident through the agile and collaborative approach our teams have taken in their response to COVID-19. We look forward to continuing this positive momentum into the future and embedding lasting change across our organisation.

While the COVID-19 pandemic was certainly a unique and challenging situation, credit must also be given to the excellent work undertaken across our health service throughout the rest of the year. Our teams have maintained a keen focus on providing safe, high quality, consumer-centred care and we have been proud to launch a number of new programs, strategies and services in support of this objective.

One key area of focus during the past year was managing our hospital demand and capacity, and while COVID-19 has affected areas such as elective surgery performance, we are confident the systems and processes we have embedded across our health service will assist us to make a good recovery. We acknowledge that the cancellation of elective surgery during our COVID-19 response has had significant impact on our consumers awaiting surgery, and we are committed to doing everything we can to get back on track.

We are so proud of everything we have achieved together throughout the year and look forward to another successful year ahead. We could not have done it without the hard work and commitment of our amazing staff who continually go above and beyond to care for our community.

Ian Smith PSM
Board Chair, EMHS
Liz MacLeod
Chief Executive, EMHS

Last Updated: 25/06/2021