Listening to our patients, their families and their carers is one of the most important aspects of delivering high quality care.
Feedback from our patients can help to guide our decision making and enable us to make changes and improvements to our services. Our patients should feel confident when visiting our hospitals and health services, knowing that their care and experience is our highest priority.
MySay Healthcare Survey
From 21 September 2020, EMHS has joined in the nationally agreed survey of inpatient and day procedure patients to gain their valuable feedback about their experience
at our hospitals.
Two days after being discharged, patients will be sent an SMS to their mobile phone inviting them to share feedback via the entirely confidential, five-minute survey to indicate where things are going well and where improvements can be made in caring for patients.
Patients are encouraged to participate as their feedback is invaluable in helping us deliver our vision of healthy people, amazing care.
The data from the survey will help guide EMHS in patient experience improvement initiatives at department, service, hospital and organisation levels and the progress over time can be tracked.
The data and information below will be updated after an initial transition period.