Compliments or complaints

East Metropolitan Health is committed to providing high quality health care to our community. We rely on feedback from our consumers to help us to continually improve our services.

There are a number of ways you can provide us with valuable feedback on your health care experience:

• Talk to a staff member or ask to speak to a manager.
• Ask staff to give you a feedback form to complete on paper; or online via the hospital’s contact us form (please select compliment or complaint under enquiry category):
  • Royal Perth Hospital
  • Bentley Health Service
  • Armadale Kalamunda Group
• Leave a note in one of our suggestion boxes.
• Contact the Consumer Engagement / Liaison department:
  • Royal Perth Bentley Group on (08) 9224 1637 or RPBG.Feedback@health.wa.gov.au.
  • Armadale Health Service on (08) 9391 1153 (Monday to Friday - 8.30am to 4.30pm) or email AKG_ConsumerLiaison@health.wa.gov.au.
• Complete a survey following your discharge.
• Share your story on the Care Opinion website (external site).
• Complete the Aboriginal Consumer feedback form: 

Your feedback is important to us, so please take the time to let us know how we can improve; if you received exceptional treatment; or if you have any general comments about your visit.

Additional assistance to consumers 

Mental Health Advocacy Service

• Address:
  Free Post
  Reply Paid 84455
  West Perth WA 6005
  
  Office location
  Unit 6 18 Harvest Terrace
  West Perth WA 6005
  Telephone:
  Freecall: 1800 999 057
  61 8 6234 6300
  Email:contactus@mhas.wa.gov.au
  

Living Proud
LGBTIQ+Community Services