Compliments or complaints
East Metropolitan Health Service (EMHS) is committed to providing high quality health care to our community.
We rely on feedback from our consumers to help us to continually improve our services.
There are a number of ways you can provide us with valuable feedback on your health care experience:
- Talk to a staff member or ask to speak to a manager.
- Ask staff to give you a feedback form to complete on paper; or online via the hospital’s contact us form (please select compliment or complaint under enquiry category):
- Leave a note in one of our suggestion boxes.
- Contact the Consumer Engagement / Liaison department:
- Royal Perth Bentley Group on (08) 9224 1637 or RPBG.Feedback@health.wa.gov.au.
- Armadale Health Service on (08) 9391 1153 (Monday to Friday - 8.30am to 4.30pm) or email AKG_ConsumerLiaison@health.wa.gov.au.
- Complete a survey following your discharge.
- Share your story on the Care Opinion website (external site).
- Complete the Aboriginal Consumer feedback form
Your feedback is important to us, so please take the time to let us know how we can improve; if you received exceptional treatment; or if you have any general comments about your visit.
Additional assistance to consumers:
Mental Health Advocacy Service (external website)
Address (Free Post)
Reply Paid 84455
West Perth WA 6005
Office location
Unit 6 18 Harvest Terrace
West Perth WA 6005
Telephone:
Freecall: 1800 999 057
61 8 6234 6300
Email: contactus@mhas.wa.gov.au
Living Proud
LGBTIQ+Community Services (external website)