Emergency Departments

In an emergency

If you have a life-threatening medical condition, call 000 and request an ambulance.

What to bring 

If possible, when attending our Emergency Department please bring with you:

• your Medicare Card
• any other entitlement cards (health care, pension, veterans, safety net)
• your passport/health insurance details (overseas visitors/students)
• details of your private health insurance (if you want to be admitted as a private patient)
• your current medications (or a list)
• any x-rays/ultrasounds/scans that may be related to your condition
• your work contact details if your condition is covered by Workers’ Compensation
• the name of your General Practitioner (GP).

Please be aware that patients are seen in order of illness severity, and not in order of attendance. If another patient comes to the ED with a more serious condition, you will need to wait. We thank you for your patience and understanding.

When you arrive

Please see the Triage Nurse first. They will ask you questions and assess your condition to determine your level of priority:

1. immediate (life threatening)
2. very urgent
3. urgent
4. standard
5. non-urgent.

Some patients need to be taken straight into the department. Others will be directed to the waiting room.

While you are waiting, please tell the Triage Nurse if:

• your condition worsens
• you decide to seek treatment elsewhere.

What happens next?

Once you are inside the Emergency Department, you will undergo a thorough assessment by a team of nursing and medical staff.

Tests and procedures will be carried out when necessary. The team will review your test results and provide emergency treatment, and will then decide to either:

• allow you to return home with a referral if necessary for further care (such as a follow-up appointment with your local doctor or an outpatient appointment)
• monitor your condition for a few hours before making a decision
• admit you to the hospital for further care.

Sometimes patients must wait for test results or for a ward bed to become available. This may cause unavoidable delays in the Emergency Department. Our staff will continue to care for you until you are able to go to a ward or be discharged home.