East Metropolitan Health Service

EMHS is always committed to safe, high-quality, patient-centred care across all our services. We partner with patients, carers and the community to continually improve care and outcomes.

Our focus is on safety, inclusion, informed choice and supporting patients and families throughout their care journey.

Click on the below social media post to find out how our Patient Experience Team was recently recognised for their outstanding work in strengthening how patient feedback is captured, understood and acted on.

Safety and Quality Our goal is to provide our patients with the highest quality care. This is measured through a range of outcomes against patient safety targets and feedback.
Partnering with Consumers We work with consumers to continually improve our services and provide patients with access to safe, high quality health care.
Choosing Wisely Choosing Wisely is a global movement promoting important conversations about unnecessary tests, treatments and procedures.
Carers Charter EMHS values and recognises the important role of carers as key partners in the delivery of high quality care.
Compliments or complaints EMHS is committed to providing high quality health care to our community. We rely on feedback from our consumers to help us to continually improve our services.
Patient Resources We produce useful resources to help inform patients and their families about their care.
Disability Access and Inclusion Plan We are committed to creating an environment that enables people with disability, their families and carers, to have full access to all our services, facilities and information.

Last Updated: 13/05/2026

Patient Care