Royal Perth Hospital Endoscopy Preadmission Nurse Clinic: WA Health Excellence Award Finalist

The Royal Perth Hospital Endoscopy Preadmission Nurse Clinic (Gastroenterology and Hepatology) was recently selected as a finalist in the 2019 WA Health Excellence Awards. The team were recognised for their patient-centred model of care that is helping to reduce wait times for members of our community awaiting endoscopy procedures.

This is one of 11 special projects that demonstrates the EMHS values of excellence and collaboration and embody our service delivery principle of intellectual curiosity.

Read about how they are helping us to improve the way we deliver our services as part of our commitment to the EMHS vision of healthy people, amazing care.

The clinic was developed to improve access to timely care by reducing wait times for endoscopy procedures, and minimising the impact that cancellations on the day of surgery are having on our patients and staff.

The program is a nurse led clinic developed in collaboration with the Gastroenterology Consultants and the Endoscopy clerical / waitlist team that aims to deliver a patient centred service through newly developed booking and preadmission health assessment processes.

The primary goals of the clinic are to:

• reduce day of surgery cancellations that were impacting on patient waiting times and resource efficiencies
• optimise patient preadmission health assessment and provide education to ensure that patients are arriving on the day of surgery well informed, well prepared and less anxious about their procedure.

Twelve months after its introduction, the clinic has seen a significant improvement in the number of patients that are having their procedures booked and completed within clinically recommended timeframes. A consistent reduction in the number of surgeries cancelled on the day has also been maintained meaning our patients are receiving timely care at the highest value while our staff are continuing to improve patient safety, education and wellbeing.

Congratulations to the RPH Endoscopy Preadmission Nurse Clinic team