About Us
The Byford Health Hub will offer a new way of delivering care closer to home for the local community.
It will include a mix of WA Health outpatient, child health, pathology collection, urgent/primary care, mental health, community health and social services delivered by a range of public, private, and not-for-profit providers. These services will be informed by community needs and aim to be connected in the way they run.
One of the Hub’s benefits will be reducing pressure on Armadale Hospital’s emergency department by boosting access to services in the community.
East Metropolitan Health Service (EMHS) is coordinating the program planning, development and commissioning, with advice from clinicians, local custodians and the community.
Construction has now started on the Hub, which will open in 2027.
The Byford Health Hub will be located at the southern end of the Byford Station, opposite the shopping centre.
Health hubs are about having multiple health services located in one place.
A health hub is a place where multiple different health, social, and community services are located, usually in the same building. For example, a health hub might include a doctor’s surgery, psychologist, radiology clinic, and physiotherapy under one roof.
Hubs are different from hospitals, which are usually larger, and focus almost exclusively on health problems (especially when they are very serious). However, hubs may often partner with hospitals and even deliver some of the hospital’s services in a more local context.
Hubs are a way of implementing a modern approach to health care called "place-based systems of care" which creates convenient places in the community where people can go to receive all kinds of care, in a convenient and connected way.
In designing the Byford Health Hub, we will need to determine the right mix of social and health services based on the needs of the community – and consider how they will work based on a range of factors, including the organisations that might deliver them and the model of integrated care.
The Byford Health Hub is located at the southern end of the new Byford Station, opposite the shopping centre.
January 2026
- Main works construction commenced.
August/September 2025
- Invitation open for seven weeks for Service Providers to register interest to deliver one or more core Hub services (primary care, episodic urgent care and limited medical imaging).
July/August 2025
- Earthworks completed
- Main works tender released
May/June 2025
October 2024
- Initial Schematic Design for Hub complete.
- Tender for forward works for Hub released
- Expression of Interest for Hub Public Art advertised on Tenders WA.
September 2024
- Artworks by local high school students on public display (for use in design elements for the Hub).
July 2024
- Project Definition Plan completed.
April to June 2024
- Advertised for seven weeks the request to establish an in-principle tenancy agreement (licence) with a non-WA Health Service provider who specialises in Enhanced Primary Mental Health services to operate at the future hub. Future tenancy requests will be publicly advertised closer to the commencement of the Hub.
September to November 2023
- Invitation open for six weeks for Service Providers to register their interest in being involved in the hub.
May 2023
- WA Treasury approves Business Case request for $36.3M as part of the 2023/24 State Budget for next stage of hub capital build ($42.2M total project cost, including $5.9M in forward works).
- Program refined to commence planning for integrated service and capital commissioning.
December 2022
- The Shire and EMHS collaborate on preferred site and start land negotiations.
August 2022
- Draft Heads of Agreement prepared, based on negotiations to date. Council endorsed the terms, for future consideration by EMHS. Council will consider a future report about the Business Plan and intended disposition of the property.
May 2022
- Council adopted the Master Plan for the Civic Purpose site in Byford Town Centre, which will inform future decision making relating to business planning and land disposition for the Hub site.
February 2022
- Council Note Management Order secured for the Community Purpose Site, completing an important step in securing the future civic needs of the Shire to accommodate the future Hub.
December 2021
- Two groups established - Community and Consumer Advisory Group, and Service Provider and Clinician Advisory Group -- to provide advice and support to the program.
August 2021
- Interagency Steering Committee established to provide oversight and approval as part of the program governance.
June 2021
- Program Management Office established within East Metropolitan Health Service (EMHS) to support and coordinate the Byford Health Hub program.
February 2021
- Shire of Serpentine Jarrahdale endorses business case for Byford Health Hub,
- State Government commits $30.6M for the Byford Health Hub.
The Shire of Serpentine Jarrahdale and key stakeholders developed an early Hub concept and a business case outlining the need for accessible health and social services based on the community.
In February 2021, the State Government made an election commitment to support the delivery of a Byford Health Hub.
In May 2023, WA Treasury approved the capital business case request for $36.3 million. This was part of the 2023/24 State Budget for the next stage of the Hub capital build ($42.2 million total project costs, including $5.9 million of forward works).
The East Metropolitan Health Service (EMHS) is responsible for coordinating the planning and delivery of the Hub. EMHS has embraced the opportunity to partner with the Shire and service providers to improve access to services and enhance care closer to home
The project is in line with recommendations of the Sustainable Health Review, which sets directions to drive a cultural shift away from acute hospital-based care to prevention and seamless access to services at home and in the community.
The Byford Health Hub is part of the Byford Town Centre activation projects and will provide health and social services for the Serpentine-Jarrahdale community.
The Charter shares how Hub occupants will be encouraged to show their commitment to community and consumers.
It shows an approach where services are connected in the way they run, to feel like one experience for the community.
This connection is expected across all levels of care, from promotion of health and wellbeing for the whole community, to assessment and diagnosis, through to treatment and rehabilitation.
The Charter is supported by the Byford Health Hub Integrated Service Delivery Model, which is a set of principles to encourage collaboration between services and with the wider community.
To achieve this integrated way of working, East Metropolitan Health Service will seek commitment from all Hub service providers to operate in alignment with the Charter.
The Charter and Model were developed from a review of best practice, with feedback from a range of service providers, community representatives and EMHS.
Closer to the Hub opening date, occupants will be encouraged to explore innovative models of care and shared care pathways to support the consumer journey.
Byford Health Hub Community Advisory Group
The Community Advisory Group was established to:
- Represent and advocate for the local community
- Engage with the community to understand their needs
- Advise EMHS on consumer, carer and community views relating to the Hub’s planning and delivery
The group consists of community members, consumers and carers living in the Serpentine-Jarrahdale area identified through an expression of interest process.
Beenyup Kaartdijin Mia
To recognise the Local Custodians of the Byford area, EMHS approached Gnaala Karla Booja Aboriginal Advisory Committee to establish the Beenyup Kaartdijin Mia Advisory Group (meaning ‘Byford Knowledge Home’ in Noongar language).
Members provide cultural counsel for Hub formalities and ensure that work to plan, commission, and implement the Hub is culturally secure and will meet the needs of Aboriginal people.
1. When will the Hub services go live?
Subject to building timelines, the Hub will open in 2027.
2. Who will run the Hub?
Armadale Kalamunda Group (AKG), operated through East Metropolitan Health Service (EMHS)
3. What are the intended opening hours?
Primarily business hours Monday to Friday, with flexibility based on the needs of the providers and consumers.
4. What services will be provided?
- WA Health outpatient specialities including community rehabilitation and paediatrics
- Child Health Services
- Urgent care and/or primary care
- Pathology collection
- Enhanced Primary Mental Health
- In-person and virtual consulting rooms for health and social services
5. Will the Hub duplicate services in the area?
EMHS will strive to avoid duplication of services and fill identified needs in the community.
6. How affordable will services be for residents?
The intention is for services to be affordable for community members. Out-of-pocket costs for consumers should be low, and bulk billing should be available where possible.
7. Can community groups use facilities in the Hub?
Yes, they can book multi-purpose function spaces for community classes, workshops or gatherings for health and social care purposes. More information will be provided closer to opening.
8. How will the community benefit from the Hub?
Community members will enjoy a range of benefits including:
- Affordable options for a wide range of services, including telehealth/virtual access
- Modern purpose-built spaces located close to the main shopping complex, Byford train station and bus depot.
- Services that focus on coordinated care and a streamlined experience for the consumer
- Flexibility for Hub services to adapt over time to meet the changing needs of the community
- Community Care Navigators – a service led by EMHS which supports consumers to navigate health and social services, providing referrals, coaching, coordination, advocacy, and education.
9. What consultation has been carried out to inform the Hub?
The following consultations and forums involving community, service providers and subject matter experts have been key to informing the Hub’s planning and design.
- Co-design phase – In 2022, design workshops with community members and subject matter experts were carried out to develop the Hub concept and operating model
- Request For Information (RFI) – In 2023, an RFI was carried out to identify interested service providers who may want to operate from the Hub and to gauge their needs.
- Targeted RFI - In 2024 & 2025, a second RFI was released seeking input specifically from service providers interested in delivering urgent care, primary care and medical imaging services at the Hub.
- GP engagement – Multiple rounds of consultation have been carried out with GPs local to the Byford area.
- Advisory groups - The Byford Health Hub Community Advisory Group and Beenyup Kaartidjin Mia (Aboriginal Advisory Group) continue to meet throughout the year and provide advice and guidance into Hub planning. Refer to ‘Community Advisory Groups’ above for more information.
10. Will there be job opportunities at the Hub?
Future job vacancies with WA Health will be advertised on Jobs WA as they become available.