Service Providers

For general questions, visit here

For service providers, see below:

1 When will Hub service providers be selected?
In 2026, subject to building completion timeline.

2 How will Hub service providers be selected?

The Hub will be underpinned by a multi-sourcing model to strike an ideal blend of health and social services to meet the Hub requirements and community needs. This will include both WA Health and non-WA Health service providers.

In the future, interested non-WA Health service providers will have the opportunity to apply to be part of the Hub, with submissions assessed according to:

• community needs

• the ability to delivery services in alignment with the Hub's Integrated Service Delivery Model

3 What are the benefits of delivering services in the Hub?

Service providers who deliver services from the Hub will enjoy a range of benefits including:

• Purpose-built spaces to support core service delivery

• Flexible-use spaces to enable the Hub to adapt over time to meet the changing needs of the community

• Affordable tenancy in an area of significant population growth

• The opportunity to be part of an Integrated Service Delivery Model to enable coordinated care and a streamlined experience for the consumer

• Ideal location, close to the main shopping complex, Byford train station and Bus depot.

• Access to rooms that are fully virtually enabled.

• A common reception for a "no wrong door" approach with reception staff to welcome clients. 

• Community Care Navigators – a service led by EMHS that supports consumers to navigate health and social services, providing referrals, coaching, coordination, advocacy, and education.

• Facilitated opportunities for free networking and capacity building.

• Modern facilities to support staff wellbeing and collaboration, including end-of-trip facilities and bookable spaces.

• Opportunities to collaborate for research and innovation.

• Security and building maintenance.

• Pedestrian traffic through co-location with other health and social services.

• Opportunities to support the holistic needs of consumers through interagency referrals, where possible.

• Easy access to a multidisciplinary suite of services with various expertise.

4 What was the Request for Information for the Hub?

A Request For Information (RFI) was released from September to November 2023 to identify interested service providers who may want to operate from the Hub and to gauge their needs. These RFI results will inform the type of agreements, contracts, and designs for the Hub.

5 Will I be paid by EMHS to deliver a service at the Hub? What are the tenancy costs?

No, the Hub will not have capacity to provide funding for services. EMHS is seeking service providers with the capability, resources and financial capacity to deliver services from the Hub and to be responsible for tenancy costs to utilise space in the Hub. Tenancy (i.e. licencing) costs will be based on commercial market rates for the local area.

6 How much will it cost for my service to be delivered from the Hub? 

The proposed model is likely to be a licence arrangement with a fee for each space, calculated on commercial market value, service considerations, amenities etc. Other sessional and one-off room hire charges will be incorporated into a standard fee structure. The exact cost will be determined closer to the Hub’s opening date.

7 Will there be an opportunity to influence how the Hub's Integrated Service Delivery Model will work in practice?

Service providers were invited to provide feedback on the Model as part of the RFI process in 2023. Closer to the Hub’s opening date, service providers involved in the Hub will be encouraged to explore innovative models of care and shared care pathways.

8 Will services need to be financially accessible for consumers?

Ideally, services should be affordable for community members.  Out-of-pocket costs for consumers should be low and bulk billing should be available. where possible. 

9 How long will agreements be in place for?

The RFI process will continue to help with the assessment of the length of agreements. Following a publicly open request process, EMHS will engage with each tenant as part of a future agreement negotiation process. 

10 Can I register to deliver services in partnership with another provider (i.e. as a consortium)?

Yes, service providers are welcome to register services as a consortium in partnership with another provider.

11 Will there be an opportunity to influence the physical design of the Hub?

Service providers were encouraged to share any key infrastructure design elements they require to deliver services as part of the RFI process in 2023. These will be considered where possible as part of the lease and/or licence arrangement in the future.

12 Will there be potential opportunities for collaboration, research and funding for service providers in the Hub?

Research opportunities do not currently exist, however as part of an Integrated Service Delivery Model, it is intended for providers to collectively apply and collaborate across research and innovation opportunities where relevant.  

13 Will there be opportunities for services that operate for free to run sessions to hire or use spaces in a flexible format (eg monthly)?

The Hub model will have opportunities for organisations and services who require casual and irregular use of services. The number of hiring spaces will be determined once the full time and part time tenant arrangements have been finalised.  

14 Will there be future opportunities to integrate with the Hub via outreach and flexi-room rentals?

Yes, there will be another opportunity to openly submit for tenancy of smaller and flexible rooms in the future. 

15 Will there be employment opportunities at the Hub?

 

Closer to when the Hub opens, WA Health jobs will be advertised on the Jobs WA website (external website).