Mental Health Emergency Response Line

Please note: MHERL is not an emergency service. In an emergency call 000.

Mental Health Emergency Response Line (MHERL)

  • 1300 555 788 (Perth)
  • 1800 676 822 (Peel region)

The Mental Health Emergency Response Line (MHERL) is a 24-hour telephone service for people in the Perth metropolitan area experiencing a mental health crisis.

It provides contact with a trained mental health clinician who can provide:

  • mental health assessment
  • crisis support, crisis planning and brief intervention
  • mental health system navigation
  • mental health information and advice
  • referral to a mental health or emergency service when more than telephone support is required.

The service aims to keep individuals safe during a mental health crisis by connecting them with appropriate support services.

MHERL is available for:

  • individuals experiencing a mental health crisis who feel that they need urgent assistance
  • families or carers of people with a mental illness
  • members of the general public who witness a mental health crisis and need assistance
  • health professionals
  • community welfare service providers.

For people living in regional and remote areas of Western Australia, Rurallink provides an equivalent service overnight and at weekends.

The East Metropolitan Health Service (EMHS) is embarking on a major project to improve MHERL and Rurallink. Read more about the project here.

Last Updated: 02/12/2021