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Patient Experience Week 2019 29 April 2019 This week is Patient Experience Week – a time to celebrate and honour our professional and compassionate staff who strive to make our patients, families and carers experience as positive as possible. Supported by the Health Consumers’ Council in Western Australia, Patient Experience Week is a global event that acknowledges the work of each person who is involved in caring for patients throughout their health care journey. Providing high quality, consumer-centred care is at the centre of everything we do at EMHS, and I’d like to extend my thanks to each and every one of you for your continued efforts in putting our patients first. Commencing today, a number of activities and displays will be taking place across our health service throughout the week. Keep an eye out for the roving photo booths, badge making activities, short film viewings and other activities designed to celebrate ev... -
2019 Health Consumer Excellence Awards – congratulations to our nominees 26 April 2019 Now in their fourth year, the Health Consumer Excellence Awards, initiated by the Health Consumers’ Council, were created to honour the everyday heroes in health in Western Australia. At East Metropolitan Health Service (EMHS) we value the contributions from all of our staff; acknowledging the role that everybody plays in providing or supporting the provision of high quality health care to our consumers. It is incredibly pleasing to see a number of our staff and services were nominated for the Health Consumer Excellence Awards for 2019. Congratulations to the following nominees who were directly nominated by consumers and/or members of the public: Health Organisation Award This category is for health organisations working effectively with consumers to improve services: Kalamunda Hospital Palliative Care nursing team, Kalamunda Hospital Emergency Department, Royal Perth Hos... -
RPBG Service 3 achieves Rainbow Tick Accreditation 10 April 2019 Congratulations to the Royal Perth Bentley Group (RPBG) Mental Health Inpatient Services on recently achieving Rainbow Tick Accreditation in recognition of their commitment to delivering safe and inclusive healthcare practice for Lesbian, Gay, Bisexual, Trans, and/or Intersex (LGBTI) community members. Since February 2016, both Royal Perth and Bentley Hospital have been working toward achieving Rainbow Tick accreditation by improving practices to promote inclusivity of patients, carers and staff who identify as being LGBTI. In September 2018 they were formally assessed across six standards which include: organisational capacity workforce development consumer participation a welcoming and accessible organisation disclosure and documentation culturally safe and acceptable services. The community we serve has many diverse and unique healthcare needs and it is impor... -
Congratulations Forget Me Nots 2019 HRT Innovation Award Winner 21 March 2019 Congratulations to Ellie Newman and the Royal Perth Bentley Group Forget Me Nots who have today been announced as winners of the inaugural 2019 Health Round Table Innovation Award for Accelerating Innovation Through Collaboration. The award acknowledges highly effective innovations from Australian and New Zealand ‘hospital heroes’, such as Ellie and the Forget Me Not volunteers. This is a fantastic achievement and one that truly recognises the significant amount of work Ellie and the Forget Me Nots contribute towards improving the support services for our patients with dementia and delirium, and their families. Thank you to Ellie and the many dedicated volunteers for the numerous hours of support they provide to our cognitively impaired patients and the outstanding contributions they have made, and continue to make, towards developing the Forget Me Not program at East Metropolitan Hea... -
Bentley Health Service’s “Damper Club” highlights the fun and therapeutic benefits of kneading 20 March 2019 At Bentley Health Service – which includes a catchment area of some of the most diverse population groups in Western Australia – the staff's motto is "amazing care" and that is exactly what they delivered last week when they initiated a "Damper Club". "We had a number of Aboriginal ladies from the North West of the State in the hospital at the same time who had all experienced a stroke and were understandably missing home," Bentley Health Service Occupational Therapist Jaya Saraswati said. "They mentioned that they traditionally made damper either daily or weekly when back at home. We thought it would be a good idea to try and make them feel as at home as possible and make damper on the ward." "Patients receiving therapy within a meaningful activity or what we call “occupation” is what occupational therapy is all about." "Kneading – as is involved when makin...
Last Updated:
21/05/2025